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Business Writing and Editing

I have worked as a business writer since 1994 in many industries and disciplines. User manuals, troubleshooting, technical documentation, procedural documentation, best practices, white papers, business process methodologies, help desk scripts—you name it, I can do it.


Over the years I have worked with Accenture, PricewaterhouseCoopers, AT&T, Bank of American, Discover, JPMorgan Chase, and many other financial institutions and Fortune 500 companies. 

Please see my LinkedIn profile to see a list of clients.

"Nancy worked on many of the procedures used for my processes, and she is such a talented writer that I always requested her for my document updates. I never had to worry that it would be written in a way that I didn't want, and Nancy was so patient with my numerous changes before the final product was ready to be published. Nancy is a true pleasure to work with." 


— Michelle Berling, Vice President, Business Controls at Bank of America

"Nancy was assigned to shadow me in order to create technical documentation for AT&T's proprietary digital signage technologies. If you have ever tried to follow an in-house technical manual, you quickly discover that minuscule details are often left out. Nancy asked the correct questions and did not allow any detail slip by, regardless of how minuscule. In the end, her finished manuals were clearly written and concise and I was thankful to have Nancy on our team."

— John Gelisan, Desktop Support Technician, Randstad Technologies U.S.

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